Disclaimer

This ticket and refund policy was developed to respect the amount of work and production value behind ElleLui events, both by producers and talent. This ticket policy supports the long-term health and stability of these events and enables us to prioritize fair and competitive compensation for our collaborators.

Unless otherwise stated, all ticket sales are final and non-refundable.

Online Tickets

For all online ticket sales, you can choose to purchase a refundable ticket by selecting the $2.00 Flex Ticket Add-On at checkout. By selecting this option, you will be eligible to receive a refund on the value of any and all tickets within this transaction, up to 24 hours prior to the event. 

If you have purchased the Flex Ticket add-on, simply email tickets@elleluimtl.com, up to 24 hours prior to the event and we will process your refund (the value of your tickets excluding the $2.00 Flex Ticket add-on) within 5 business days. Please note that your bank or card issuer may take up to 10 business days to process the refund once received – ElleLui is unable to accelerate this processing time.

Door Tickets

Door tickets are available on a first-come, first-served basis and are subject to venue capacity. We can accept credit, interac, or cash payments at the venue. Door tickets are non-refundable.

Ticket Resale

Tickets are valid if re-sold and the ticket holder name does not need to match the name of the person attending the event. Beware of scalpers and scammers – ElleLui does not take responsibility for funds lost due to ticket reselling, scalping, scamming, etc. Due to capacity, we are not able to support resale efforts or verify the validity of tickets in advance of the event. 

If you have any questions regarding this ticket policy, please contact tickets@elleluimtl.com and we will be happy to discuss.

QTBIPOC Discount

We offer a discount for QTBIPOC (Queer and Trans people who are Black, Indigenous, or People of Colour) because we know systemic racism affects queer spaces too. This is one way to reduce barriers and make these spaces a bit more accessible. To get the QTBIPOC discount code, send us a message on Instagram or email us at tickets@elleluimtl.com.